Returns & Customer Service
*All sale items are final sale.
*Exchanged or returned items must have original tags on and be in resalable condition
Want to exchange for a different size?
Follow these simple steps:
*To begin a exchange, please email sweethomereturns@gmail.com (write "Exchange Size" in the subject line) indicating your name, phone number, and a description of what you're sending back, within 3 days of receiving your order.
*Wait for confirmation
*Pack your item back up in original box
*Send it back to SWEET HOME P.O. Box 463 Stettler AB Canada T0C-2L0 or 4931 50th St Stettler T0C 2L2 *customer is responsible for shipping cost*
*Once item is returned to us we will send you the size of your choosing if available *we pay the shipping, applicable once per order*
Want to return an online order?
Follow these simple steps:
*To begin a return, please email sweethomereturns@gmail.com (write "Return" in the subject line) indicating your name, phone number, and a description of what you're sending back, within 3 days of receiving your order.
*Wait for confirmation
*Pack your item back up in original box
*Send it back to SWEET HOME P.O. Box 463 Stettler AB Canada T0C-2L0 or 4931 50th St Stettler T0C 2L2 *customer is responsible for shipping cost*
*Once item is returned to us we will issue refund, send instore credit, or send you other items of your choosing *customer is responsible for shipping cost*
*There is an option to save the shipping if you are planning a trip to any of our locations. You can return an item to the store and can always get an in store credit or exchange immediately, but if you prefer the refund to your credit card it needs to be sent to the online department in Stettler, so it might take a few extra days to complete.
Damage or flaws?
We take the utmost care to ensure each item is in perfect condition. However, if you receive your order and an item is damaged or has a manufacturing flaw,
Follow these simple steps:
*To begin a return, please email sweethomereturns@gmail.com (write "Damage" in the subject line) indicating your name, phone number, a description of what you're sending back, and a photo, within 3 days of receiving your order.
*Wait for confirmation
*Mail item back to SWEET HOME P.O. Box 463 Stettler Alberta Canada T0C-2L0 *we pay the shipping*
*Once item is received we will issue a refund or mail you a new item *we pay the shipping*
Placed your order with the incorrect address?
Follow these simple steps:
*Email sweethomereturns@gmail.com (write "Address Change" in the subject line) indicating your name, phone number, and the correct address.